Cancellation Before Dispatch
You may cancel your order at any time before dispatch for a full refund. No production, cancellation or payment processing fee will be deducted. Email info@canvelor.com with your order number.
We will issue your refund to the original payment method without undue delay and within 14 calendar days of receiving your cancellation request. Your payment provider may need additional time to display the credit.
Preview & Approval
We will email photographs of your completed artwork before shipping. You may request reasonable minor adjustments within the original design. We dispatch only after receiving your explicit approval.
If you are not satisfied, you may cancel before dispatch for a full refund. Approval does not waive your statutory rights concerning defects, damage or goods that do not match their description.
Returns After Dispatch
We do not offer change-of-mind returns after dispatch except where required by applicable law. This does not affect statutory withdrawal rights or remedies for faulty, damaged, incorrect or misdescribed goods.
Natural differences in brushwork, texture and small details are part of hand-painted artwork. They do not excuse material differences from the advertised design, materials or ordered specifications.
EU & UK Withdrawal Rights
Where EU or UK statutory withdrawal rights apply, you may cancel an eligible purchase without giving a reason by notifying us within 14 calendar days after receiving the goods. Email a clear cancellation statement and your order details to info@canvelor.com. Prior approval is not required to exercise this right.
Where return is required, send the goods back within 14 calendar days of notifying us. We will provide workable return instructions promptly.
We will refund the payments required by law, including standard outbound delivery charges, within the applicable 14-day period. Where legally permitted, we may wait until we receive the goods or evidence of return, whichever is earlier. This does not apply if we offer collection or waive return.
No production or restocking fee applies to a valid statutory withdrawal. A deduction for handling beyond what is necessary to inspect the artwork will be made only where permitted by law. Being hand-painted or made after ordering does not automatically exclude an item from withdrawal rights.
Damaged, Faulty or Incorrect Items
Email info@canvelor.com with your order number and a description of the problem. Photographs of the artwork and packaging are helpful; an unboxing video is not required.
We will provide repair, replacement, a price reduction or a refund as appropriate under applicable law, and bear return costs where legally required. Please report problems promptly; this does not shorten your statutory rights.
Return Arrangements
Contact us for the correct return instructions before posting an item. Our registered address is not a return address unless we confirm otherwise. This process does not make statutory rights dependent on our approval.
We may waive return in an individual case and confirm this by email. Original packaging is helpful, but is not an absolute condition for statutory remedies.
[DRAFT — Confirm a usable return address or collection arrangement, who pays statutory change-of-mind return costs, and any required estimate for items that cannot normally be returned by post.]
Refunds are made to the original payment method unless another method is expressly agreed and legally permitted. Statutory refunds will be processed within the applicable legal deadlines.
Contact & Consumer Rights
Contact info@canvelor.com for assistance. Nothing in this policy limits your mandatory consumer rights.