Who We Are
Canvelor is operated by Shenzhen Guosong Trading Co., Ltd. (深圳市国颂贸易有限公司), which is responsible for personal information processed in operating canvelor.com and fulfilling orders.
Registered address: Room 405-5E, 4th Floor, Building 430, Bagualing Industrial Zone, No. 61 Bagua 4th Road, Hualin Community, Yuanling Subdistrict, Futian District, Shenzhen, Guangdong, China.
For privacy enquiries, email info@canvelor.com.
Information & Purposes
Depending on your interaction with us, we collect contact and delivery details, order and transaction information, enquiries, artwork approvals, after-sales correspondence and any photographs you provide. Account details are processed if you use an available account feature.
Website use may also generate IP addresses, browser and device details, session information and security logs.
We use this information to fulfil orders, arrange payment and delivery, provide previews and support, process refunds, protect the website, prevent fraud and comply with legal recordkeeping obligations.
If necessary order information is not provided, we may be unable to complete your purchase. Please do not email full card numbers, security codes or passwords.
Legal Bases
Where EU or UK data protection law applies, we rely on contract performance for orders and requested services, legal obligations for required records, and legitimate interests for proportionate security, fraud prevention and dispute handling. These interests must not override your rights.
We rely on consent for optional activities where required. You may withdraw consent without affecting earlier lawful processing.
Who Receives Information
Information is disclosed as necessary to hosting and technical providers, payment services, email providers and delivery partners. It may also be disclosed to professional advisers or authorities where legally necessary.
Payment providers handle information needed to authorise transactions and prevent fraud. We receive relevant transaction details, including payment status and references.
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Marketing & Cookies
Order emails, artwork previews and delivery updates are service communications. Optional promotional messages are separate. Where offered, you may unsubscribe through the message or by contacting us; necessary order communications may continue.
Cookies and similar technologies support functions such as shopping carts, sessions and website security. Blocking necessary cookies may affect checkout.
Optional tracking requiring consent must not operate before consent is given, and consent must be capable of withdrawal.
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International Processing
We operate in mainland China, where our team may access and process order and enquiry information. Service providers may process information in other countries.
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Retention & Security
Retention depends on the purpose of the information, outstanding orders or support matters, applicable tax and accounting requirements, claim periods and security needs. Marketing suppression records may be retained to respect unsubscribe requests.
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No online transmission or storage system can be guaranteed completely secure. Please contact us if you suspect misuse of your information.
Your Rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability of your information, withdraw consent, or object to processing based on legitimate interests.
You may object to direct marketing at any time.
Email info@canvelor.com to make a request. We may need proportionate identity verification and will respond within the applicable legal timeframe. You may also complain to your relevant data protection authority, including an EU supervisory authority or the UK Information Commissioner’s Office where applicable.
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Children & Updates
Our store is intended for adults. Contact us if you believe a child has provided information requiring parental consent so we can review the matter.
We may update this policy to reflect changes in our practices and will provide additional notice where legally required.
Contact
For privacy questions or requests, email info@canvelor.com.